COMPLAINTS

In the first instance for any complaints or *feedback *negative or positive that you have, you may get in touch via email or post & we will do our very best to resolve your issue(s) as promptly as possible.

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Your email will be replied to within two working days.

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We don’t currently subscribe to an alternative dispute resolution (ADR) scheme as we’re confident we will always attempt to resolve any complaint professionally and courteously.

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If you’ve been in touch and are unhappy with our resolution, please let us know.

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If you remain unhappy with any final resolution, please see below:-

(ADR) Alternative dispute resolution for consumers.

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Click here for information for (ADR).

 

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Our Offices

DPB trading Ltd

Units 13 & 14, Old Winery Business Park

Cawston

Norwich

Norfolk

NR10 4FE

United Kingdom

 

 

Office Hours

Monday - Friday: 10:00 GMT - 16:00 GMT
Saturday: Closed

Sunday: Closed

Bank Holidays: Closed​

 

 

Freephone (from a land-line within UK):  0800 028 1187

Geographical (from a mobile within UK):  01603 213 903

International (outside UK):  +44 1603 213 903

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​​​email:  info@fistit.co.uk